Important: All order returns and warranty claims are now requested and handled from your customer account, simply login and select My Returns. If you checked out as a guest or an eBay customer, please use this link.
Please note, postage costs are not included in refunds given unless the product is deemed faulty.
When purchasing products made by manufacturers from across the world, it can sometimes seem daunting as to how you would go about returning a product or put in a warranty claim in the event of an issue. Here at H-Tune we try to make the process as simple as possible, and also fair to all parties.
Defects & Faults on Arrival
Should the delivered product not function correctly, arrive damaged or incomplete please report this to us within 1 week of delivery and we will arrange for replacement parts to be sent out as soon as possible, or send the item back to the manufacturer for repair on your behalf. In the event of a replacement product being unavailable, we'll offer a full refund upon return. Any damaged parts must be sent back to us, we will cover your return postage when using a postage method of our choice.
If a package arrives on your doorstep and appears to be damaged do not sign for it, instead ask the courier to return the item to us and get in touch. Upon signing for a parcel many couriers deem that you have accepted the condition it arrived in - yeah, we know. In the rare event this does happen, we'll do our utmost to resolve the situation on your behalf with the courier.
Incorrect Fit or Wrong Parts
It is down to the buyer to ensure parts purchased and recieved are the correct parts / fitment for their vehicle - we try to ensure all our product descriptions and images are as accurate as possible, but be aware that in some cases they may be generic and covering a similar product, or a version produced for another vehicle. We advise all customers to check parts on delivery to make sure what was ordered was recieved. If you have any doubts, please contact customer services and we'll try to assist best we can.
The buyer has the right to return the products (except special/custom orders) within 30 days after delivery at their own cost. This only applies when the product is in its original state, complete with manufacturers packaging and inserts - it must be able to be sold as new again. Any goods which are considered perishable, and have a short life span are also not covered. Refunds given will be in full minus the original postage cost of sending the item to you where this is not a consumer right (please note: items listed free delivery still cost us to post out). We're very reasonable on returns, and will always respect statutory rights.
We offer a one year guarantee with all products sold, regardless of origin or manufacturer to make it simple for our customers. This does not include consumable products, such as fluids, brake pads, clutches or anything we deem falls under that definition. You do not need to return the product to the manufacturer, which may be oversees, just return it to us within the UK and we'll handle the rest. Please be aware that some warranty claim parts will sometimes have to be sent direct to the manufacturer by us for investigation, and this can take some time though we'll always do our utmost to expedite the process. Please request any warranty claims from your customer account.
Early failure of parts due to incorrect fitment is not covered under our guarantee, we can't cover customers for their own mistakes or that of a garage/shop contracted to undertake fitment on their behalf. Please follow provided instructions (which may be on the manufacturer's website) if applicable, or ensure parts are fitted by a trained professional. We have had cases where products have been returned for a warranty claim, tested by a manufacturer, and deemed to be working fine - with installation or other dependant parts on the customer's vehicle being the issue. In this instance we do ask for all postage costs incurred by us to be paid before returning the item to you. This stance is to motivate you as a customer to ensure you've exhausted all other potential reasons for the issues before beginning the warranty process.