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Dispatch & Delivery Information

H-Tune distribute hundreds of parcels across the globe each and every week, all parcels are dispatched from our own UK warehouse every working day upto around 4pm.

All packages are sent via trackable and traceable delivery methods to ensure we always know where your goods are - this also means they will require a signature upon receipt. We send out tracking numbers by email for every single order as soon as your parcel is physically packed in the warehouse, this means your tracking information may not be live until later in the evening once couriers scan in your parcel at their local depo.

Freight Couriers - Road & Air Freight

We're able to offer customer's an excellent range of delivery couriers. Most of our European deliveries are handled by road service, allowing both fluids and bulkier items to be sent cost effectively across the continent. DPD offer a "Road Classic" service, DHL have their "Economy Select", and UPS have their "Standard" service - we title these "Road Service" at checkout for ease of comparison.

Our international customers outside of the EU are almost always handled by air freight services, where weights are calculated volumetrically (by physical size), and there's certain restrictions imposed on what can be carried on the plane. This means oils, fluids, batteries and anything highly flammable/combustable typically can't be sent outside of Europe. The three main services used are DPD's "Air Classic", DHL's "Worldwide Express" as well as the UPS "Express" service - we label these all these options as "Air" at checkout. Our parcels are typically on an airplane departing East Midlands Airport (EMA) by 9-12pm every weeknight.

DPD and DHL collect at 4pm from us everyday, UPS collect in the mornings when unloading any inbound stock, though we'll sometimes book a second collection later in the day.

International Mail Services

We carry tons of smaller parts here at H-Tune, those under 2KG, and typically upto around 60cm in length can be sent using Royal Mail, our national mail service here in the UK. For our British customers, packages will arrive with your regular daily post, typically in the morning.

Our international customers are also served by their national mail service, be that "USPS" in the states, "Deutsche Post" in Germany, or "AnPost" in Ireland. Royal Mail partners with major country postal service worldwide, though this does mean transit times are typically a little longer than our dedicated freight services above.

Royal Mail collects from us every weekday around 4:00 to 4:30pm.

Our Top Customers:

Free Delivery Criteria

Please see below for a break-down of countries eligible for free shipping. Above £99 all UK deliveries are free, above £499 most European countries also qualify for free delivery. For everything else, please check the checkout page for a shipping quote.

Flag Albania
-
Flag Australia
-
Flag Austria
£500
Flag Belgium
£500
Flag Bulgaria
-
Flag Canada
-
Flag Cyprus
-
Flag Croatia
£500
Flag Czech Republic
£500
Flag Denmark
£500
Flag Estonia
£500
Flag Finland
-
Flag France
£500
Flag Germany
£500
Flag Greece
-
Flag Hungary
£500
Flag Iceland
-
Flag Ireland
£500
Flag Italy
£500
Flag Jersey
-
Flag Latvia
£500
Flag Lithuania
£500
Flag Luxembourg
£500
Flag Macedonia
-
Flag Malta
-
Flag Netherlands
£500
Flag New Zealand
-
Flag Norway
-
Flag Poland
£500
Flag Portugal
£500
Flag Romania
-
Flag Russia
-
Flag Serbia
-
Flag Slovenia
£500
Flag Slovakia
£500
Flag Spain
£500
Flag Sweden
£500
Flag Switzerland
-
Flag Turkey
-
Flag Ukraine
-
Flag UK
£100
Flag USA
-

Looking for information on an order you've placed? Feel free to contact Customer Services for assistance.