OK lets put you in the picture, I've drove from Kent down to the otherside of Devon almost in Cornwall. Some 5hours. Got up at half 3am. Fun. Got here to find the laptop I came to fix actually aint that bad as its made out to be... Its an old crappy Dell latitude D520 Celeron M 1.7GHz and 1GB ram. Yes its a speedy thing, not! For something thats well over a year or two old with Windows on, its actually running pretty damn well! Issue was it freezes at times, that because its on a fucking docking station and so do all the other fucking Dells. Its a known issue, due to screen saver and idle on. Next up it selects cells at random in excel, I can't get the fucker todo it.. Swear the user is dreaming! Meh, system restored it to a few months back! Thats it! 5 Fucking Hours, i could have been in bed till 9am and got up and sat on the portal instead and done some support (even though I'm a field engineer). Bah... Hate it when they make something out of nothing. Onwards and upwards, nice long drive home in shitey rain thats coming down very hard!